Return & Shipment Policy
Return & Shipment Policy
Clydesdale – Premium Men’s Underwear
Shipping Policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation. You’ll receive a notification once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location:
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Standard Shipping (Domestic): 3–7 business days
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Express Shipping (Domestic): 1–3 business days
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International Shipping: 7–21 business days (subject to customs clearance)
Tracking Your Order
Once your order is shipped, you’ll receive an email with tracking information. If you do not receive this, please contact us at [your support email].
Shipping Delays
Clydesdale is not responsible for delays caused by the courier service, customs, or other unforeseen circumstances. However, we’re here to help track your package if it’s delayed.
Return Policy
Due to the nature of our products, we prioritize hygiene and comfort. Please read our return guidelines carefully.
Eligibility for Returns
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Returns are accepted within 15 days of delivery.
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Products must be unworn, unwashed, and in original packaging.
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For hygiene reasons, underwear that has been tried on or used will not be accepted for return.
Non-Returnable Items
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Worn or washed underwear
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Items marked as final sale
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Gift cards or promotional items
How to Request a Return
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Email our support team at [your support email] with your order number and reason for return.
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Once approved, we’ll provide return instructions.
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5–7 business days.
Exchanges
We currently do not offer direct exchanges due to hygiene reasons. If you’d like a different size or style, please initiate a return (if eligible) and place a new order.
Need Help?
If you have any questions or concerns, don’t hesitate to reach out to our support team at [your support email]. We’re happy to help!